Banks and telcos: two in distress make sorrow less

Digital Disruption in Banks and Telcos

What do a Bank and a Telecom Operator have in common? Well, not much at a first sight, but both sectors are set to be digitally disrupted.

Let’s quickly analyze what they have in common:

  • Both industries have built up reputations and brand equity over long histories, but their services are becoming obsolete, particularly in the ways that they are provided.
  • Their customers quite often complain of their slow operations and poor customer experience.
  • Banks and Telcos operate in regulated markets.
  • Transforming these industries is expensive and takes significant time due to legacy systems, processes, and cultures … Keep reading the original blog post here

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