Digital Disruption in Banks and Telcos
What do a Bank and a Telecom Operator have in common? Well, not much at a first sight, but both sectors are set to be digitally disrupted.
Let’s quickly analyze what they have in common:
- Both industries have built up reputations and brand equity over long histories, but their services are becoming obsolete, particularly in the ways that they are provided.
- Their customers quite often complain of their slow operations and poor customer experience.
- Banks and Telcos operate in regulated markets.
- Transforming these industries is expensive and takes significant time due to legacy systems, processes, and cultures … Keep reading the original blog post here